Earthfirst® Biopolymer Films by PSI is a global leader in providing innovative biopolymer film solutions to a number of market segments. We are the world's leader in the manufacturing of compostable, Earthfirst®, biopolymer films to a wide range of growing markets. Our purpose is the success of our customers, our employees, our shareholders and the communities in which we operate. Careers at Earthfirst® Biopolymer Films by PSI include competitive compensation, excellent medical and dental benefits, an attractive 401K plan and profit sharing. Get on a winning team - join Earthfirst® Biopolymer Films by PSI!
06.27.22

Customer Service Representative

The Customer Service Representative is responsible for providing outstanding customer service to all internal and external customers. The qualified candidate will build customer relationships through communication, integrity, and trust. This is a business-to-business environment.

Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides timely and accurate information.

Works closely with customers, sales, production, and quality to communicate lead time and production requirements.

Processes customer orders according to established policies and procedures

In-depth knowledge of products and programs.

Enters order/item modifications as necessary to include special labels and packing lists

Maintains and updates customer account information and production requirements.

Follows up on orders to ensure delivery by specified dates.

Works with production, shipping, warehouse, and freight carriers to expedite or trace shipments.

Supports the Commercial Sales team to exceed customer expectations.

 

Competencies and Attributes:

Customer Focus.

Problem Solving/Analysis.

Time Management Skills

Proficient in Microsoft Office

 

 

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Earthfirst® Biopolymer Films by PSI is a technology-based global manufacturer of highly engineered, value-added biopolymer films. We offer attractive compensation packages to qualified candidates from paid interns to experienced associates seeking careers in the bio-mass and petrochemical industries.